EVØ RETREATS — CANCELLATION & REFUND POLICY
This policy summarises the booking, payment and cancellation terms for the EVØ retreat (2–8 May 2027, Bangtao, Phuket, Thailand). It forms part of, and must be read together with, our full Terms & Conditions. Operated by P & A Retreats Pty Ltd (trading as EVØ Retreats), ABN 43 694 690 401, 1B Gordon Street, Essendon VIC 3040, Australia. All prices are in Australian dollars (AUD).
DEPOSIT & PAYMENT
- A non-refundable deposit of AUD $400 per participant secures your place (except during the cooling-off period below).
- Your booking is confirmed only once we receive your deposit, subject to availability.
- The balance is paid by monthly instalments until paid in full. The first instalment is due 30 days after the deposit, and a secure payment request is emailed to you before each scheduled payment date. If your deposit is paid 30 days or less before the retreat, the balance is due in full by 19 April 2027.
- We may cancel your booking if payments are not made on time (a cancellation fee may apply).
24-HOUR COOLING-OFF PERIOD
You have a 24-hour cooling-off period. If you cancel within 24 hours of paying your deposit — in writing by email to hello.evoconnect@gmail.com (with delivery and read receipts attached) or by post to the address above — you will receive a full refund of your deposit and your booking will be cancelled.
CANCELLATIONS AFTER THE COOLING-OFF PERIOD
All cancellations must be made in writing and take effect only when we receive them.
- More than 60 days before the retreat: a cancellation fee of 50% of the price per person.
- 60 days or fewer before the retreat: no refund.
- No-shows or late arrivals: no refund.
- No refund for accommodation, meals, sightseeing, excursions or any other services not used.
- Cancellation of any additional goods or services booked at your request: 100% fee.
IF WE CHANGE OR CANCEL THE RETREAT
- We may make reasonable changes to the program. If a major change occurs, you may withdraw within 10 days of our notice (and at least 5 days before the retreat) for a full refund of monies paid — no further compensation is payable.
- The retreat runs on minimum numbers. If there are insufficient bookings 30 days before the start, we may cancel and refund the costs we are able to recover.
- Price increases: if costs or exchange rates increase the price by more than 10%, you may cancel within 10 days of our notice for a full refund.
- Force majeure: if the retreat is changed or cancelled due to events beyond our control (natural disaster, pandemic, government restrictions, etc.), no compensation or refund is payable.
TRAVEL INSURANCE (MANDATORY)
All participants must hold comprehensive travel insurance for the full duration of the retreat, covering — at minimum — cancellation, illness/accident/death, medical expenses, emergency repatriation, baggage, and public liability. You must provide your insurance details before the retreat begins.
NOT INCLUDED IN THE PRICE
Airfares, airport transfers, airport taxes, passports, visas, insurance, personal expenses, medical fees, and any activities or meals not stated in the itinerary are not included.
YOUR CONSUMER RIGHTS
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law. This Contract is governed by the laws of the State of Victoria, Australia.
CONTACT
P & A Retreats Pty Ltd (EVØ Retreats) — hello.evoconnect@gmail.com · +61 416 217 469